Our Cancellation & Rescheduling Policy
We understand that life happens and plans can change! Because we are a small, independent destination with limited sites, we rely on scheduled bookings to keep this gem of a place running smoothly. We’ve designed our policy to be as flexible as possible while protecting our small business:
- The 24-Hour Grace Period: We offer a full, no-questions-asked refund if you cancel within 24 hours of making your reservation.
- Locked Reservations: After that initial 24-hour window, your booking is locked in, and we are unable to issue refunds. We will remain committed to helping you find new dates or gift your reservation if your original plans fall through.
- Need to Change Your Dates? If you can’t make your scheduled trip, please let us know as soon as possible! We are happy to help you reschedule and move your paid reservation to new available dates.
- Gift Your Stay: If you find that you won’t be able to use your reservation at all, you are always welcome to gift or transfer your booking to a friend or family member. Just shoot us a quick message to let us know who is coming in your place.
- No-Shows & Communication: If you simply do not show up for your reservation and do not communicate with us beforehand, you will lose the ability to reschedule your paid stay.
Got a change of plans? Utilize our contact page or reply directly to your booking confirmation.